FAQ

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for a seamless checkout experience.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible.

Products

Are your products safe for all pets?
Yes! All Pawouse products are tested and made with pet-safe materials. Always check the product description for specific age or size recommendations.

How do I choose the right size for my pet?
Each product page includes a sizing guide. If you're unsure, feel free to reach out to our support team for personalized advice.

Shipping

How long does delivery take?
Standard shipping takes 7–10 business days. Express options are available at checkout.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs vary by location.

Returns

What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our Shipping & Returns page for full details.